Reload Your Mobile Credit with Ease
A simple guide created especially for our seniors, making technology accessible.
Show Me How
Your Step-by-Step Guide
Find Your Recharge Number
Locate your prepaid card or top-up voucher. The 16-digit number you need is usually under a scratch-off panel or clearly printed on the receipt. Take your time to find it.
Open Your Phone App
Unlock your mobile phone and tap on the green "Phone" icon, which looks like an old-fashioned telephone receiver. This is the same app you use to make calls.
Enter The Code (USSD)
Carefully type *100* followed by your RECHARGE NUMBER, then #. For example, if your number is 1234567890123456, you would type *100*1234567890123456#. Finally, press the green call button.
Wait for Confirmation
Shortly after, you will receive an SMS message confirming your top-up, or a voice message will play. This confirms your mobile credit has been successfully added to your phone.
Helpful Tips & Questions
What Our Users Say
"This guide is a true blessing! I used to dread topping up my phone, but now I can do it all by myself without asking my grandchildren for help. The large text made all the difference."
- Helga Schmidt, 78, Berlin
"Simple, clear, and exactly what I needed. The step-by-step pictures were so helpful. Thank you, Ortle Mobile, for understanding our needs!"
- Günther Müller, 82, Hamburg
"I always got confused with the codes, but this website explained it plainly. The contact number is also a great comfort. Highly recommend this for anyone struggling!"
- Ingrid Bauer, 75, Munich
"For years my son handled my mobile top-ups. Now, with Ortle's guide, I've gained a new sense of independence. The instructions are so easy to follow."
- Klaus Weber, 79, Cologne
"My family recommended this site. I was skeptical at first, but it literally took me less than 5 minutes to reload my credit. No fuss, no drama. Excellent resource!"
- Renate Fischer, 85, Frankfurt
Still Stuck? Call Us for Help.
We are here to walk you through it patiently. Just give us a call.
030 / 025 78 25Prefer to write? You can also email us:
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